FREQUENTLY ASKED QUESTIONS
Clear Answers,
So You Know
What to Expect
If you’re unsure about how support works, you’re not alone. Here are answers to the most common questions.
You don’t need to have everything figured out before reaching out.
If you still have questions after reading this, I’m always happy to talk it through.
1. GETTING STARTED
How do I get started?
Getting started is simple.
You can either reach out directly or be referred by a support coordinator or family member.
We’ll begin with a conversation to understand what’s currently happening, what’s not working, and what kind of support would be most helpful.
From there, we take clear, practical next steps — at a pace that feels manageable.
Do I need a referral?
No, you don’t need a formal referral.
You can get in touch yourself, or someone can reach out on your behalf.
If you have a support coordinator, we can also work alongside them to get everything set up smoothly.
You can get in touch yourself, or someone can reach out on your behalf.
If you have a support coordinator, we can also work alongside them to get everything set up smoothly.
How quickly can support start?
This depends on availability, but we aim to begin as soon as possible.
In most cases, we can start with an initial conversation within a few days, and move into ongoing support shortly after.
In most cases, we can start with an initial conversation within a few days, and move into ongoing support shortly after.
2. RECOVERY COACHING
(CAPACITY BUILDING)
What is recovery coaching?
Recovery coaching is focused on helping you build independence in everyday life.
It’s about understanding what’s getting in the way, and creating simple, practical systems that help you move forward — not just in theory, but in real life.
It’s about understanding what’s getting in the way, and creating simple, practical systems that help you move forward — not just in theory, but in real life.
How is this different from therapy?
Therapy often focuses on understanding thoughts, emotions, and past experiences.
Recovery coaching focuses on what’s happening day to day — building routines, creating structure, and supporting you to follow through on practical steps.
They can work well together, but they serve different roles.
Recovery coaching focuses on what’s happening day to day — building routines, creating structure, and supporting you to follow through on practical steps.
They can work well together, but they serve different roles.
What if I feel overwhelmed or shut down?
That’s completely okay — and it’s something we work with regularly.
Support is adjusted to your pace.
The focus is on reducing overwhelm, not adding to it.
We break things down into smaller, manageable steps so that progress feels possible, even on difficult days.
Support is adjusted to your pace.
The focus is on reducing overwhelm, not adding to it.
We break things down into smaller, manageable steps so that progress feels possible, even on difficult days.
3. CORE SUPPORT
(DAILY SUPPORT)
What kind of day-to-day support do you provide?
Support is tailored to what you need most in your daily life.
This can include:
Building and maintaining routines
Support with appointments and tasks
Community access and engagement
Creating structure throughout the day
Helping you stay consistent and on track
The focus is always on practical, real-life support.
This can include:
Building and maintaining routines
Support with appointments and tasks
Community access and engagement
Creating structure throughout the day
Helping you stay consistent and on track
The focus is always on practical, real-life support.
Do you provide transport?
Yes, transport can be included as part of support where appropriate.
This might involve getting to appointments, community activities, or other important places.
This might involve getting to appointments, community activities, or other important places.
Can support be flexible?
Yes. Support is designed to adapt as your needs change.
We work with you to adjust timing, structure, and focus so it continues to feel helpful and relevant.
4. WORKING WITH
YOUR SUPPORT TEAM
How do you work with support coordinators?
We work collaboratively and keep communication clear and relevant.
This includes sharing updates, identifying what’s working (and what’s not), and helping ensure the plan is being implemented effectively.
This includes sharing updates, identifying what’s working (and what’s not), and helping ensure the plan is being implemented effectively.
Do you replace other supports?
No — the goal is not to replace supports, but to strengthen how they work together.
We focus on what happens in between services, helping create consistency so the whole support system becomes more effective.
We focus on what happens in between services, helping create consistency so the whole support system becomes more effective.
What makes your support different?
The focus is on practical implementation — not just conversation.
We look at what’s actually happening day to day and build structure that supports real progress.
It’s consistent, grounded, and focused on outcomes you can see in everyday life.
We look at what’s actually happening day to day and build structure that supports real progress.
It’s consistent, grounded, and focused on outcomes you can see in everyday life.
5. PRACTICAL DETAILS
Where are you based?
We are based in Perth, Western Australia.
Support can be provided in person, and depending on your needs, also via phone or online.
Support can be provided in person, and depending on your needs, also via phone or online.
What funding does this fall under?
Recovery coaching is typically funded under Capacity Building (Support Coordination / Recovery Coaching).
Core supports fall under Assistance with Daily Life. If you’re unsure, we can help you understand what applies to your plan.
Core supports fall under Assistance with Daily Life. If you’re unsure, we can help you understand what applies to your plan.
Do you have limited availability?
Yes — to maintain consistency and quality of support, availability is limited.
If you’re considering support, it’s best to reach out early so we can discuss options.
If you’re considering support, it’s best to reach out early so we can discuss options.
Still Not Sure ?
If you’re unsure whether this support is right for you or your participant, we can talk it through.